Is there an amenity fee?

Yes, a daily amenity fee of $40 (plus tax) applies. It includes: Welcome amenity oshibori and welcome drink upon arrival Wi-Fi Fitness Studio located on the 2nd floor (6am-10pm) Wine hour at Arden Waikiki from Wednesday to Sunday nights Two reusable water bottles per room Illy espresso capsules per day Complimentary laundry on the 3rd floor Complimentary beach chairs and towels Complimentary bicycle rental Local and toll-free calls Lobby newspapers Complimentary yoga classes at Kapiolani park on Saturdays at 8am Complimentary tennis & pickleball racquets and balls Complimentary coffee located in the lobby daily 6am-10am Complimentary use of Roku TV device Hui rental cars on property available via HUI app FloWater water refill station located in the lobby and Fitness Studio ATM located in the lobby Business Center Ice machine available on the 3rd floor

Are there any special cancellation policies for holidays or high-season dates?

Yes, for year-end stays (12/23 – 1/1), cancellations are accepted up to 30 days prior to arrival. Failure to cancel within this window will result in a penalty equal to 2 nights, including taxes and fees.

What is required to guarantee my reservation?

A valid credit card and a deposit of 1 night (including taxes and fees) are required at the time of booking. For year-end stays, a deposit of 2 nights is required.

How can I cancel or change my reservation?

No airport transportation provided. We do recommend using Roberts Hawaii.

FAQs | Lotus Honolulu Hotel | Official Website

general information

What are the check-in and check-out times?

Check-in at Lotus Honolulu begins at 3:00 PM, and check-out is by 12:00 PM.

Do you offer early check-in or late check-out? Is there a fee?

Yes, Lotus Honolulu offers early check-in at no charge after 12:00 PM. Early check-in before 12:00 PM is available for a $50 fee.

What is the hotel’s cancellation policy?

Lotus Honolulu has a 72-hour cancellation policy. Cancellations made less than 72 hours before arrival are subject to a penalty of one night's stay, including taxes and fees.

Is the front desk staffed 24 hours a day?

Yes, Lotus Honolulu’s front desk is open 24 hours a day for your convenience.

What is the minimum age to check in?

Guests must be at least 18 years old to check in at Lotus Honolulu.

parking & transportation

Is parking available at the hotel?

Yes, Lotus Honolulu offers self-parking at $45 per day.

Is parking free or is there a fee?

Self-parking at Lotus Honolulu is available for $45 per day.

Do you offer valet parking?

No valet parking is not available currently.

Do you have EV charging stations?

Lotus Honolulu does not currently have EV charging stations.

Is airport transportation or shuttle service available?

Lotus Honolulu does not offer airport transportation. We recommend Roberts Hawaii for shuttle services.

Are there taxi or rideshare services nearby?

Yes, Lotus Honolulu is easily accessible by taxi, Uber, and Lyft.

rooms & amenities

What types of rooms do you offer?

Lotus Honolulu offers standard rooms with Park View, Partial Ocean View, Ocean View, or Corner Ocean View, as well as a two-bedroom Penthouse Suite.

Are there accessible rooms available?

Yes, Lotus Honolulu offers ADA-compliant rooms with either tubs or roll-in showers.

Is there complimentary Wi-Fi in the rooms and public areas?

Yes, complimentary Wi-Fi is available throughout the hotel.

Do rooms include a mini fridge/microwave/coffee maker?

Yes, each room at Lotus Honolulu is equipped with a mini fridge, microwave, and Illy coffee maker.

Are the rooms pet-friendly?

Yes, Lotus Honolulu welcomes dogs for a $35 daily fee. Pets must not exceed 30 pounds.

Do the rooms have air conditioning/heating?

Air conditioning is available in all guest rooms. No heating option available.

Are cribs or rollaway beds available?

Yes, Lotus Honolulu offers cribs, pack & plays, and rollaway beds at no additional charge.

Do you offer housekeeping daily?

Yes, Lotus Honolulu provides daily housekeeping services.

dining

Is there an on-site restaurant or bar?

Yes, Arden Waikiki, located on the 2nd floor of Lotus Honolulu, is open Wednesday – Sunday, 5:00 PM to 10:00 PM. Closed Mondays and Tuesdays.

Do you offer room service?

Lotus Honolulu does not currently offer room service, but guests may place takeout orders from Arden Waikiki Wednesday–Sunday from 5:00 PM to 9:00 PM.

Is breakfast included? If not, is it available for purchase?

Lotus Honolulu does not currently offer breakfast service.

leisure & activities

Do you have a pool? Is it heated/indoor/outdoor?

Lotus Honolulu does not have a pool on the property. However, Colony Beach is just 50 steps from the entrance, and Kaimana Beach Park is a short 3-minute walk.

Is there a fitness center or gym on-site?

Yes, Lotus Honolulu features a fully equipped gym on the 2nd floor, open 24/7 for guests.

Do you offer spa services?

Yes, spa and massage services are available at Lotus Honolulu for an additional fee.

Are there any activities or entertainment options at the hotel?

Yes, Lotus Honolulu features “The Living Room,” a game room with a golf simulator, board games, video games, and more.

Are there any family-friendly activities nearby?

Yes, the Honolulu Zoo and Waikiki Aquarium are both within walking distance of Lotus Honolulu.

business & events

Do you offer meeting or event spaces?

Yes, Lotus Honolulu offers meeting and event space options, including Arden Waikiki and “The Living Room,” based on availability.

Is there a business center available for guest use?

Yes, Lotus Honolulu has a business center located in the lobby.

Do you offer free printing or workspace options?

Lotus Honolulu offers complimentary printing of up to 10 pages per stay. Additional pages are $0.10 each.

location & nearby attractions

What are the closest attractions or points of interest?

Top nearby attractions include the Honolulu Zoo and Waikiki Aquarium, both within walking distance from Lotus Honolulu. Diamond Head is less than a mile away.

How far are you from the airport?

Lotus Honolulu is located approximately 8 miles from Honolulu International Airport

Is the hotel near public transportation?

Yes, Lotus Honolulu has a city bus stop conveniently located at the hotel exit.

pets

Do you allow pets? What is your pet policy?

Yes, Lotus Honolulu is dog-friendly. A $35 daily fee applies, and dogs must not exceed 30 pounds.

Are there pet amenities?

Yes, Lotus Honolulu provides two dog bowls and puppy pads for your pet’s stay. Food and water are not provided.

safety & policies

What safety measures or security features does the hotel have?

Lotus Honolulu entrances are secured 24 hours a day and require a key for access. The main entrance is secured from 6:00 PM to 6:00 AM.

Do you have a smoking policy?

Lotus Honolulu is a non-smoking hotel. Smoking is permitted only in a designated area located 20 feet from the property.

Are there any additional resort or facility fees?

Yes, Lotus Honolulu charges a $45 daily amenity fee.

additional guest services

Do you offer luggage storage?

Yes, Lotus Honolulu provides 24-hour luggage storage at the front desk.

Is there a concierge or guest services desk?

Lotus Honolulu does not have a dedicated concierge, but our front desk team is always happy to assist.

Can I ship packages to the hotel?

Yes, Lotus Honolulu accepts packages during a guest’s stay, no earlier than three days before arrival.

Do you offer laundry or dry-cleaning services?

Yes, Lotus Honolulu partners with Hakuyosha to offer dry cleaning services Monday through Friday.

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