Your health & safety has always been and continues to be our number one priority. Here, we share with you the steps we have taken to demonstrate our elevated commitment to the health and safety of our Guests and staff, as well as the cleanliness of all areas of our hotel and restaurant, as we continue to provide the gracious, authentic Hawaiian hospitality for which we are known.
HEALTH & SANITATION…OUR COMMITMENT
We closely adhere to the guidelines published by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), as well as the mandates of government authorities. Our procedures are in line with the recommendations of the American Hotel & Lodging Association’s “Stay Safe” enhanced industrywide hotel cleaning standards as well as the Hawaii Lodging & Tourism Association’s COVID-19 Health, Safety & Security Standards.
We will continue to assess and update our protocols and procedures so that your stay is with peace of mind. We want all our Guests to depart with wonderful memories of a lifetime.
All our dedicated staff members are continuously being trained on COVID-19 health & safety protocols, with a focus on additional in-depth training for staff members with direct guest contact such as food & beverage, housekeeping, bell service and reception. Our staff is trained in accordance with the Occupational Safety and Health Administration (OSHA) and applicable regulatory standards to respond to and report all presumed cases of COVID-19 on property to appropriate authorities.
Face masks and disposable gloves are provided to staff members and are required to be worn prior to the start of and throughout the work shift for all staff who are Guest-facing or come in contact with Guest surfaces or areas including front desk, housekeeping, maintenance, bell service, and restaurant staff. All staff have their temperature checked prior to the start of every work shift. Staff members are required to stay home if they do not feel well or are exhibiting any symptoms of COVID-19.
We kindly require that our Guests practice physical distancing by standing at least six feet away from others when in public areas. Elevator occupancy is restricted to one guest at a time, unless part of the same household/ room. At our restaurant and bar we have reduced the seating capacity by 50% to comply with occupancy limits and ensure appropriate distancing.
Daily housekeeping service is provided on request between 9am thru 3pm and Guests may specify a preferred time to attend to their room. All bed linen and laundry will continue to be washed as scheduled or requested at a high temperature in accordance with CDC guidelines.
Hand sanitizer is available for use throughout the public areas of the hotel. You may find these dispensers in the lobby, reception, restaurant entrance, and guest elevator foyer. Additional dispensers are located throughout the staff operation areas as well and we encourage frequent use by staff, in addition to requiring that our staff frequently wash their hands with hot water and soap.
CLEANING PROCEDURES THROUGHOUT
Cleaning procedures are taken very seriously and we have partnered with Ecolab, a worldwide supplier of products approved for use and effective against germs, bacteria, micro-organisms, viruses and other airborne pathogens. Our housekeeping team uses Ecolab products for disinfecting on a daily basis.
We have even higher standards of cleanliness for high-touch areas such as doors, door handles, elevator buttons, handrails, public restrooms, furniture in public spaces to name a few. Reception desks and credit card readers are regularly disinfected, Single use pens are available for signing. Our restaurant and room service menus have been digitized to minimize the spread of germs. The frequency of cleaning and disinfecting will also increase in high-traffic back-of-house areas – shared equipment will be sanitized regularly.
Health, hygiene, and sanitation reminders for both Guests and staff are displayed throughout the hotel property which includes our main driveway, main lobby, reception area, restaurant, elevators, and throughout our staff operation areas such as kitchens service area, staff locker rooms and restrooms.
Our team has been trained on how to respond and report presumed cases of COVID-19. In such event, the Guest’s room will be removed from service and quarantined. Should there be a confirmed case, the room will undergo an enhanced sanitization by a licensed third-party expert approved by the local health authority.